Refund policy

Refund & Return Policy

At IRAMAT LLC, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Proof of purchase (receipt or order confirmation) is required

How to Start a Return

To initiate a return, please contact us at:

Email: support@iramatjewelry.com

If your return request is approved, we will send you:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue promptly and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item (following the return process above)

  2. Once your return is approved, place a new order for the desired item

European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unworn or unused

  • With tags

  • In original packaging

  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • You will be automatically refunded to your original payment method

  • Refunds are processed within 10 business days

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

support@iramatjewelry.com